Privacy Policy

Welcome to The Pet Promise, an online store dedicated to providing high-quality products and services for pet owners. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit and make purchases through our Shopify store. We are committed to safeguarding your privacy and ensuring that your personal information is handled securely and in compliance with applicable data protection laws.

Information We Collect:

When you visit our store, we may collect certain personal information that you provide voluntarily, such as your name, email address, shipping address, billing information, and contact details. We collect this information to fulfill your orders, communicate with you, and provide you with the best possible shopping experience.

Additionally, we may automatically collect certain non-personal information about your device and browsing behavior through cookies and similar technologies. This information helps us analyze website traffic, enhance our services, and personalize your experience. Please refer to our Cookie Information Page for more details on the use of cookies and your choices.

How We Use Your Information:

We use the personal information we collect for various purposes, including:

Processing and fulfilling your orders, delivering products, and providing customer support.
Communicating with you regarding your orders, inquiries, and updates about our products and services.
Personalizing your shopping experience by recommending products, promotions, and offers that may be of interest to you.
Analyzing website usage, trends, and performance to improve our website's functionality, layout, and content.
Complying with legal obligations, such as tax calculations and fraud prevention.

Data Sharing and Disclosure:

We understand the importance of protecting your personal information and will not sell, trade, or rent it to third parties for marketing purposes. However, we may share your information with trusted service providers who assist us in operating our business, such as payment processors, shipping partners, and marketing agencies. These service providers are obligated to handle your data securely and in accordance with our instructions.

We may also disclose your personal information to comply with applicable laws, regulations, or legal processes, or to respond to valid requests from public and government authorities.

Data Security:

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. We implement physical, technical, and organizational safeguards to maintain the confidentiality and integrity of your data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Choices:

You have certain rights and choices regarding your personal information:

You can review, update, or delete the personal information you have provided to us by contacting us directly.
You can choose not to provide certain information; however, it may limit your ability to access certain features or complete transactions on our website.
You can manage your cookie preferences by adjusting the settings in your browser or using the cookie management tools available on our website.

Updates to the Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

If you have any questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us at admin@thepetpromise.co.uk. We will be happy to assist you.

Thank you for trusting The Pet Promise with your personal information. We appreciate your business and your commitment to your pet's well-being.