Shipping Policy
We strive to provide you with a seamless and enjoyable shopping experience, including reliable shipping and delivery of your orders. Please review our shipping policy below for important information regarding shipping methods, fees, delivery times, and more.
1. Order Processing Time:
a. We aim to process and prepare your order for shipment within 3 - 5 business days from the date of purchase. Please note that this processing time does not include weekends or public holidays.
b. During peak seasons, sales, or unforeseen circumstances, there may be slight delays in order processing. We appreciate your understanding and patience.
2. Shipping Methods and Carriers:
Carriers we operate with are Yodel and Evri, depending on the item and delivery location.
3. Shipping Fees:
All Items priced below £19.99 will incur a shipping cost of £3.95 at the checkout.
4. Delivery Times:
Your item should arrive with you within 5 working days of your purchase.
5. Tracking and Order Status:
a. Once your order is shipped, we will provide you with a tracking number or link that allows you to track the progress of your shipment. You can use this tracking information to monitor the delivery status and estimated delivery date.
b. Please allow some time for the tracking information to be updated by the carrier after the package is shipped.
6. International Shipping:
a. Currently, we only offer shipping within the United Kingdom. We do not provide international shipping services.
7. Delivery Issues:
a. In the rare event that you encounter any issues with the delivery of your order, such as non-delivery, damaged package, or missing items, please contact our customer support team promptly. We will investigate the matter and assist you in resolving the issue as quickly as possible.
8. Contact Us:
If you have any questions, concerns, or need further assistance regarding our shipping policy, please contact our customer support team using the information provided on our Contact Us page.
Please note that our shipping policy is subject to change without prior notice. We recommend reviewing the policy periodically to stay informed about any updates.
Thank you for choosing The Pet Promise. We appreciate your business and support.
1. Order Processing Time:
a. We aim to process and prepare your order for shipment within 3 - 5 business days from the date of purchase. Please note that this processing time does not include weekends or public holidays.
b. During peak seasons, sales, or unforeseen circumstances, there may be slight delays in order processing. We appreciate your understanding and patience.
2. Shipping Methods and Carriers:
Carriers we operate with are Yodel and Evri, depending on the item and delivery location.
3. Shipping Fees:
All Items priced below £19.99 will incur a shipping cost of £3.95 at the checkout.
4. Delivery Times:
Your item should arrive with you within 5 working days of your purchase.
5. Tracking and Order Status:
a. Once your order is shipped, we will provide you with a tracking number or link that allows you to track the progress of your shipment. You can use this tracking information to monitor the delivery status and estimated delivery date.
b. Please allow some time for the tracking information to be updated by the carrier after the package is shipped.
6. International Shipping:
a. Currently, we only offer shipping within the United Kingdom. We do not provide international shipping services.
7. Delivery Issues:
a. In the rare event that you encounter any issues with the delivery of your order, such as non-delivery, damaged package, or missing items, please contact our customer support team promptly. We will investigate the matter and assist you in resolving the issue as quickly as possible.
8. Contact Us:
If you have any questions, concerns, or need further assistance regarding our shipping policy, please contact our customer support team using the information provided on our Contact Us page.
Please note that our shipping policy is subject to change without prior notice. We recommend reviewing the policy periodically to stay informed about any updates.
Thank you for choosing The Pet Promise. We appreciate your business and support.