Terms of Service
Terms of Service
These Terms of Service ("Terms") govern your use of The Pet Promise. By accessing or using our website and making purchases through our store, you agree to be bound by these Terms. Please read them carefully before using our services.
1. Account Creation:
a. In order to make purchases through our store, you may be required to create an account. You must provide accurate, complete, and up-to-date information during the registration process. It is your responsibility to maintain the confidentiality of your account credentials and to promptly notify us of any unauthorized use or security breaches.
b. You are solely responsible for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to comply with this obligation.
2. Products and Pricing:
a. We strive to provide accurate and up-to-date information about our products, including descriptions, images, and pricing. However, we do not warrant that such information is error-free, complete, or current. In the event of any inaccuracies, we reserve the right to correct them without prior notice.
b. All product prices are displayed in the relevant currency, inclusive of applicable taxes. Shipping costs, if any, will be calculated and displayed during the checkout process.
c. We reserve the right to modify or discontinue any product or service without prior notice. We shall not be liable to you or any third party for any modification, price change, or discontinuation of products or services.
3. Ordering and Payment:
a. By placing an order through our store, you are offering to purchase a product or service subject to these Terms. We reserve the right to accept or decline your order in our sole discretion.
b. Upon placing an order, you agree to provide accurate and complete payment information. You authorize us to charge the provided payment method for the total amount due, including product costs, taxes, and shipping fees.
c. We accept various payment methods as indicated on our website. Payment processing is conducted by reputable third-party payment processors. We do not store or have access to your payment details.
4. Shipping and Delivery:
a. We will make reasonable efforts to ship products within the estimated timeframe provided at the time of purchase. However, we cannot guarantee delivery dates and are not responsible for any delays or damages caused by the shipping carrier or force majeure events.
b. Risk of loss and title for products purchased from our store pass to you upon delivery of the items to the shipping carrier.
5. Returns and Refunds:
a. We strive to provide high-quality products and ensure your satisfaction. If you are not entirely happy with your purchase, please review our Returns and Refunds Policy, which outlines the process for returning products and seeking refunds.
b. Certain products, such as personalized or perishable items, may be exempt from returns or refunds unless they are faulty or damaged.
6. Intellectual Property:
a. All content available on our store, including text, images, logos, trademarks, and product descriptions, is protected by intellectual property rights owned or licensed by us. You may not reproduce, modify, distribute, or create derivative works of such content without our prior written consent.
7. Limitation of Liability:
a. To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our store, products, or services.
8. Governing Law and Jurisdiction:
a. These Terms are governed by and construed in accordance with the laws of the UK. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in the UK.
9. Amendments:
a. We reserve
the right to modify, update, or replace these Terms at any time without prior notice. It is your responsibility to review these Terms periodically for any changes.
If you have any questions or concerns regarding these Terms of Service, please contact us using the information provided on our Contact Us page.
Thank you for using The Pet Promise. We appreciate your business!
These Terms of Service ("Terms") govern your use of The Pet Promise. By accessing or using our website and making purchases through our store, you agree to be bound by these Terms. Please read them carefully before using our services.
1. Account Creation:
a. In order to make purchases through our store, you may be required to create an account. You must provide accurate, complete, and up-to-date information during the registration process. It is your responsibility to maintain the confidentiality of your account credentials and to promptly notify us of any unauthorized use or security breaches.
b. You are solely responsible for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to comply with this obligation.
2. Products and Pricing:
a. We strive to provide accurate and up-to-date information about our products, including descriptions, images, and pricing. However, we do not warrant that such information is error-free, complete, or current. In the event of any inaccuracies, we reserve the right to correct them without prior notice.
b. All product prices are displayed in the relevant currency, inclusive of applicable taxes. Shipping costs, if any, will be calculated and displayed during the checkout process.
c. We reserve the right to modify or discontinue any product or service without prior notice. We shall not be liable to you or any third party for any modification, price change, or discontinuation of products or services.
3. Ordering and Payment:
a. By placing an order through our store, you are offering to purchase a product or service subject to these Terms. We reserve the right to accept or decline your order in our sole discretion.
b. Upon placing an order, you agree to provide accurate and complete payment information. You authorize us to charge the provided payment method for the total amount due, including product costs, taxes, and shipping fees.
c. We accept various payment methods as indicated on our website. Payment processing is conducted by reputable third-party payment processors. We do not store or have access to your payment details.
4. Shipping and Delivery:
a. We will make reasonable efforts to ship products within the estimated timeframe provided at the time of purchase. However, we cannot guarantee delivery dates and are not responsible for any delays or damages caused by the shipping carrier or force majeure events.
b. Risk of loss and title for products purchased from our store pass to you upon delivery of the items to the shipping carrier.
5. Returns and Refunds:
a. We strive to provide high-quality products and ensure your satisfaction. If you are not entirely happy with your purchase, please review our Returns and Refunds Policy, which outlines the process for returning products and seeking refunds.
b. Certain products, such as personalized or perishable items, may be exempt from returns or refunds unless they are faulty or damaged.
6. Intellectual Property:
a. All content available on our store, including text, images, logos, trademarks, and product descriptions, is protected by intellectual property rights owned or licensed by us. You may not reproduce, modify, distribute, or create derivative works of such content without our prior written consent.
7. Limitation of Liability:
a. To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our store, products, or services.
8. Governing Law and Jurisdiction:
a. These Terms are governed by and construed in accordance with the laws of the UK. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in the UK.
9. Amendments:
a. We reserve
the right to modify, update, or replace these Terms at any time without prior notice. It is your responsibility to review these Terms periodically for any changes.
If you have any questions or concerns regarding these Terms of Service, please contact us using the information provided on our Contact Us page.
Thank you for using The Pet Promise. We appreciate your business!