Contact information
Got a question about an order, a product or a return? We're a small team and a real person reads every message.
- Email: admin@thepetpromise.co.uk – we reply within one working day (Monday to Friday).
- Address: The Pet Promise, 4 Smith Street, Kinross, KY13 8DD
If you're getting in touch about an order, please include your order number. For returns, please email us before sending anything back – see Returns & refunds.